Job Type: Limited Union
Job No.: P-70-26
Salary: $49,118-$52,864
Department: Vital Statistics
Grade: 17
Posting Dates: 05/21/2026 – 06/04/2026
The City of Providence welcomes and encourages diversity in our workforce at all levels of the organization. We provide equal employment opportunities to all employees and applicants for employment and prohibit hiring discrimination of any type. All City hiring decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Summary
Under the supervision of up-line personnel, performs difficult and responsible clerical work, including thorough and detailed review of applications for vital records, and municipal identification, in compliance with laws, ordinances, rules and regulations. Works in a fast-paced, diverse office environment. Reports to the City Registrar or Deputy.
Duties & Responsibilities
- Processes applications for vital statistics records and municipal identification and issues certified records.
- Handles all cashiering transactions, including fee collection and credit card transactions for vital records and municipal identification.
- Maintains internal case notes regarding the processing of electronic applications.
- Responds to inquiries received electronically, by telephone, mail, and in person.
- Prepares correspondence, reports and forms by data entry.
- Copies, dates and records vital statistic information into software.
- Assists with handling customer complaints.
- Processes applications for vital statistics records and municipal identification and issues certified records.
- Handles all cashiering transactions, including fee collection and credit card transactions for vital records and municipal identification.
- Maintains internal case notes regarding the processing of electronic applications.
- Responds to inquiries received electronically, by telephone, mail, and in person.
- Copies, dates and records city-issued and vital statistic information into software.
- Assists with handling customer complaints.
- Receives and disseminates information and records to other local, state and federal governmental entities.
- Performs other related duties as required.
Minimum Qualifications
- High school graduate or equivalent, supplemented with business courses.
- 6 years’ experience in a responsible, complex office with some experience in business, law and/or local government.
- Computer proficiency including Microsoft Word, Excel, Access and Adobe Acrobat.
- Must have data processing ability with a minimum of 42 words per minute.
- Ability to communicate effectively and courteously in a fast-paced, diverse environment.
- Knowledge of office practices and procedures and general government operations.
- Ability to understand and carry out complex oral and written instructions
- Some knowledge of departmental programs, functions, policies, and operation with respect to the functions performed.
- Ability to maintain clerical records of some complexity with attention to detail, accuracy and timeliness.
- Must be able to perform all essential functions of the job.
Training Requirements
Upon Appointment:
- Completion of intermediate Access, Outlook, Excel, Word and Acrobat Adobe within six (6) months.
- Ability to gain a working knowledge of departmental technology and database systems through on-the-job usage and training within six (6) months.
Sustainment:
- Periodic training to maintain proficient in department technology and database systems.
- Participation in customer service training every 36 months
- Periodic training to keep current with regulations, laws and ordinances including but not limited to Vital Records, business licensing, open government, records management, notary public and general government operations
- Periodic training in ethics, diversity/sensitivity, workplace safety and other professional development to ensure high performance and value-driven operations
EXTERNAL CANDIDATES – APPLY HERE