Job Type: Non-Union
Job Posting: COP-00009-25
Salary: $88,792 – $117,996
Job Grade Level: A20-24
Department: People & Culture (HR) – Employee Experience
The City of Providence welcomes and encourages diversity in our workforce at all levels of the organization. We provide equal employment opportunities to all employees and applicants for employment and prohibit hiring discrimination of any type. All City hiring decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Summary
The Director of Employee Experience also serves as the Equal Employment Opportunity Officer and reports to the Chief People Officer. The director/officer leads efforts to maintain positive employee relations, employment experience, addresses workplace issues, oversees investigations, designs and implements policies and action plans to promote a supportive, equitable, and inclusive work environment through development and deployment of effective employee engagement and retention strategies.
Duties & Responsibilities
- The Director of Employee Experience works closely with the Executive team to develop a comprehensive employee experience monitoring strategies to inform programming, learning and development programming, including analysis of surveys/data and/or focus groups to assess and monitor workplace climate in accordance with industry best practices.
- Assists the Director of Talent, Director of DEIB, and Manager of Learning & Development in the design of trainings related to harassment, misconduct, conflict resolution, mediation/ADRs, and others.
- Responsible for developing, recommending, and implementing employee relations strategies, policies and procedures, and metrics.
- Communicates with employees at all levels regarding employee relations concerns; provides guidance and recommendations for resolution of issues.
- Assists managers and supervisors in understanding and implementing policies related to performance, discipline, and related topics.
- Develops, presents, and administers annual departmental budget for the areas applicable to the Employee Experience unit.
- Hires, trains and oversees the work of department staff.
- Oversees Equal Employment Opportunity and/or Affirmative Action compliance programs and compiles statistical data of City departments regarding demographics of City employees.
- Assist City departments in the evaluation, revision, and/or drafting of Affirmative Action (AA), and EEO plans.
- Investigate workplace complaints including but not limited to allegations of harassment, misconduct, and unlawful discrimination from employees based on race, color, gender, age, religion, national origin, sexual orientation, gender expression, genetic information, mental disability and/or physical disability.
- Receive, process, investigate and mediate workplace complaints including but not limited to harassment, sexual harassment and/or discrimination filed by City Employees.
- Maintain and disseminate information on non-discrimination and sexual harassment policies.
- Provide status reports regarding EEO Complaints, investigations, and outcomes.
- Research municipal, state and national legal developments in the administration and oversight of EEO/AA programs and remain current on best practices.
- Performs other related duties as assigned.
Minimum Qualifications
Knowledge, Skills & Abilities:
- Bachelors degree in Human Resources or a related field;
- At least five (5) years of progressive Human Resources experience required, including three years of strategic experience.
- SHRM-SCP, or SPHR preferred.
- Exceptional verbal and written communication skills.
- In-depth understanding of human resources and labor relations principles, practices, and procedures.
- Ability to develop and maintain positive relationships with employees, elected officials, Directors, and other stakeholders.
- Working understanding of statistical concepts and methods of data collection.
- Ability to compile, research, and analyze information.
- Ability to compose and present comprehensive reports.
- Ability to develop, present, and administer a complex budget.
- Ability to acquire a thorough understanding of the organization’s structure, policies, and administrative practices.
- Proficient in Microsoft Office Suite or related software.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Posting expires when position is filled.