Job Type: Non-Union
Job Posting: COP-00168-23
Salary: $73,064 – $97,064
Job Grade Level: A16 – A20
Department: People & Culture (HR) – Department of Total Rewards
About the City of Providence
Providence is the capital city of Rhode Island, where the charm of a small town meets the culture and sophistication of a big city. With a thriving arts community, vibrant neighborhoods, and a celebrated restaurant scene, Providence has been recognized as ‘America’s Coolest City’ and ‘The Country’s Best Small City.’ Under the leadership of Mayor Brett P. Smiley, centered around services and operations, we are committed to making Providence the “best-run city in America” while fostering a diverse and inclusive workforce. We welcome individuals from all backgrounds, ensuring equal employment opportunities and prohibiting discrimination in all forms. Join us in creating a dynamic community where everyone can thrive.
The City of Providence welcomes and encourages diversity in our workforce at all levels of the organization. We provide equal employment opportunities to all employees and applicants for employment and prohibit hiring discrimination of any type. All City hiring decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Summary
The Total Rewards Manager works collaboratively with and reports to the Director of Total Rewards and Deputy Chief of People and Culture – Total Compensation and is responsible for a hybrid of operational and strategic initiatives related to municipal government benefits and compensation administration. The Manager of Total Rewards supports in the supervision and management of a Total Rewards staff and oversees the management of benefits administration, special projects designed to calculate, measure, and project insurance costs; navigates compensation strategies, wellness programming, and other initiatives aimed at containing the cost and quality of the City employee and retiree health plans, as well as positioning the City to compensate competitively and equitably, providing reports, data, and managerial oversight with recommendations as required.
Duties & Responsibilities
- Gathers and examines dense and complex financial data for purposes of strategic planning, participating in benefit vendor renewals, assisting the Chief People Officer, Deputy Chief, and Director of Total Rewards in guiding and directing labor contract negotiators.
- Conducts plan audits, benefits survey and prepares ad-hoc reporting. Compiles records and examines documents and data necessary for benefit design, strategic planning, or discovery exercises. Achieves financial objectives by working with benefits consultants to develop annual benefits budget and track and analyze experience on a monthly basis.
- Plans, organizes, directs and reviews the operations of the Benefits Division to ensure seamless customer service and compliance with complex regulatory standards.
- Maintains functional responsibility for the City’s Wellness Program. Works in conjunction with consultant, healthcare services provider and department staff to achieve the established goals and objectives of the wellness program.
- Leads team to respond to escalated benefit, payroll deduction, billing, and claims inquiries from employees and retirees.
- Leads projects and process improvement initiatives for the Total Rewards Department of the Department of People and Culture in order to create efficiencies and standardize service delivery to employees.
- Provides expert testimony by deposition and in person on behalf of the City in all benefit-related litigation including but not limited to arbitration, federal, superior and district court, fairness hearings, and mediation.
- Assists the Director of Total Rewards and leadership staff to measure, evaluate, report, design, and implement compensation plans to ensure compensation plans and packages are compliant, equitable, and effective in the retention of qualified human capital.
- Utilizes advanced skills in spreadsheet software to examine and refine data necessary to sound decision making.
- Train staff on process/procedures and quality assurance practices.
- Performs other related duties as required.
Minimum Qualifications (including KSAs)
- Bachelor’s degree from an accredited college or university with a specialty in healthcare administration, human resources, business or public administration, finance, or a closely related field; and a minimum of five (5) years of progressively responsible management experience in health insurance administration, or a related field;
or a combination of education and experience that is substantially equivalent.
- Experience overseeing a high-volume customer service delivery division to include providing coaching, support, and assistance to employees.
- Knowledge of self-funded and/or fully insured benefit programs.
- SHRM Certified Professional (SHRM-CP), HRCI Certified Professional in Human Resources (PHR), or equitable certification preferred.
- Knowledge of software applications used in benefits and office administration to include HRIS, Microsoft Office, and spreadsheet software necessary to the analysis of dense and complex data for operational and decision-making purposes.
- Ability to present with clarity and competency on complicated matters relating to health benefits and pharmaceutical plans.
- Ability to organize and manage projects.
- Experience managing employees ranging in technical skills and scopes of work.
- Ability to conduct complex analyses to measure and design compensation systems for the City.
- Experience with leading and managing open enrollment and change events for employee benefits.
- HIPAA, ACA, and other relevant legal compliance knowledge.
- Excellent written and oral communication skills.
- Strong financial aptitude and analytical abilities.
- Experience managing and prioritizing workloads and competing priorities.
- Strong leadership skills and managing people.
Posting expires when position is filled.